Return & Shipping Policy

Gift Cards will be processed and shipped within two business days. Gift cards ship via regular USPS mail for free, $8.00 for two-day Fed Ex/UPS or $10.00 for one-day FedEx/UPS.

Gift cards are non-refundable.

If gift card is lost, contact hotel at 513-421-9100. Hotel can cancel card & reissue a replacement card. Shipping of replacement card is the responsibility of the recipient.

Cookbooks are non-refundable. If the cookbook is damaged in shipping, within 10 days of receipt of the book, please contact Kent Heinlein at Kent.Heinlein@Hilton.com so we may make arrangements for a new delivery.

Cookbook orders will be processed and shipped within 2 business days. Personalized cookbook request may take up to 7 additional business days to process. If the author is unavailable for more than 7 days, we will contact you upon receipt of order to inform you of any additional delay.

NOTE: We will only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We can ship to any address in the continental United States.